Why We Hate Cable Companies

So, I called the cable company this afternoon to cancel our cable television, but keep our cable internet.  I was firm but pleasant in my approach, but it did not go as planned, of course.

The customer service worker I spoke to first and told what I wished to do referred me to their retention department, as I expected.  I deflected all offers of discounts and remained steadfast in canceling our cable tv while keeping the cable internet and eventually he stopped trying the various offers to have me keep cable tv.  He then turned off the cable tv and the internet also went out.  I kept him on the line until he got the cable internet to came back, but I was far from finished and also had a few questions about my bill.

This current billing period is for May 2 until June 1.  Only after turning off the cable tv and my questions did he let me know that they do not pro-rate for their monthly services and I would be liable for the entire bill.  That would be over 3 weeks of cable tv services I would have to pay for but not receive.  Unacceptable, and I told him so.  After that exchange it took some time but he said he got my cable tv reinstated through June 1 but the cable tv boxes would not work, we would have to have the app downloaded to our phones and cast to the smart televisions.  Again, I found this unacceptable and I asked to speak to a supervisor.  He responded that may take up to an hour, I said I would wait.

In about ten minutes he checked in with me to make sure I was still there - yes, I'm not going anywhere. After about another ten minutes he "found" a ten dollar discount he could give me.  I said I would rather continue to wait for a supervisor.

Eventually  - and I never did speak to a supervisor - he was suddenly able to turn on our cable tv again through the cable boxes, so now our services were the same as if I hadn't called at all.  But he did say he end-dated our cable tv service for June 1 but I should call on May 29 to be sure, for some reason.  And you can bet your bottom dollar I will call that day, if not the day before, and for their sake I hope I'm in a good mood that day.

What a run-around.  

I entered the call in a good mood and was very pleasant yet I was misled, lied to, and delayed over and over.  I likely may have been able to end it today and get it pro-rated if I stayed on the line for another hour, but I had been on the phone for almost 90 minutes already so we will have the same services through June 1.  That is their tactic.  Delay, delay, delay and hope we give up and hang up.

I found the whole experience sickening and now instead of possibly returning to cable tv in the fall we will be relying on internet streaming services and over the air tv, but will also now immediately be looking into alternate internet providers, as well.

Fuck Spectrum.  I think I may try to call again tomorrow to cancel and try again have my bill pro-rated, but how much is my time worth?

Friday's Fire and Today's Plantings

The weather was dry and the winds were low for the first time on a weekend night in some time, so Friday evening I had my first official fire of the year.  It had been a busy day and evening, so after grilling out brats for dinner and having a few drinks I was able to spend a few hours by the fire.  It was a relaxing time, including a call with my Mom, so I hung out there until about 10 p.m. before coming in for the night.  I look forward to more relaxing evenings like this coming up.

Today we went to the garden center early and got a few seeds and seedlings along with a nice hanging pot for by the front door.  That might be it for this year but for we still have to get something to put in the pot at the bottom of the steps out front.  I can post a pic of the front later when that happens, but as for the back yard the purple puffballs along the porch are now in bloom and what is left of the lilac bush is in peak form right now.  I am seeing some new growth from the old lilac that I had to cut due to the new fence, so hopefully that back side of the bush will be able to fill out well in the next few years.

For the tree stump area I had moved part of a hosta from the north corner (out of picture, left) yesterday where it was right by the fence to the south corner by the firewood where that hosta had been dug out for the yard leveling and fence installation, plus a small piece that fell off I transplanted in front of the stump.  The only other work done is adding some good dirt, wildflower seeds, then more dirt on top of the old stump and the area in front of it.  It's too rotten now to put potted plants on it so we'll try to grow plants in it, but, we'll see what the critters have to say about that, too.

In the gardens we have much more planted today, but it's always an adventure with all the critters so we'll have see what happens as the summer goes on.  Starting at the top left we have garlic, planted last fall, and today Kate planted a row of radishes in front with chives on either side.  Top right is four jalapeno plants, caged, with leaf lettuce on the left and dill and cilantro on the right.  Bottom right is the raspberries, while bottom left now has sage and basil, caged, among the few remaining strawberry plants.

Soon it will be time to plant sunflower seeds.  I'm thinking of fencing in the corner with the day lilies where I grew the one last year and trying to grow several in that area this year.  I may try to plant some in other areas, too, but they will have to be protected, probably caged, for quite some time until they get big enough.  All we can do is try, and as long as we look at whatever we get as a bonus then we'll come out ahead.

I've still not mowed, though I did use the strimmer in many areas again today, but probably within the week I'll have to give in and begin the ritual.  We've also begun spraying, pulling and digging out all the weeds, another summer ritual.

Our temperatures for the foreseeable forecast appear to be right around where windows open will be questionable, day to day.  We have the heat turned off right now so conserving house warmth will be the priority.  Still, this is a good time of year and things are looking good.  Cheers, everyone.

Springing

Yesterday was a beautiful day; sunny, breezy, warm and the second day of the year with windows wide open.  Clouds started moving in about the time I took these pictures, and it's overcast and rainy today.  The grass is now green almost everywhere, but while I've used the strimmer around the edges I have yet to mow.  Many trees have leaves opening, others still just buds.  Flower beds are filling in nicely but, as usual, the tree stump area needs some work - especially since the new fence.

The stairs look pretty bad due to the "transparent" stain (as opposed to "clear," which is very different) coming off.  Hopefully a good power wash and another coat will penetrate the wood more and stay better.

In the gardens we have garlic coming up in one and raspberries in another.  There's still some strawberry plants in one but like growing tomatoes we've given up due to the critters.  And there is one empty that we'll just have to see what happens when we get plants and seeds.

I'm still waiting to have the first real fire pit of the year.  Rain, wind and cold have kept me inside so far.

And the cats liked the warmth and open windows of the porch, as Basil demonstrates here.

Things are looking up, I think.  At least weather-wise.

Street Reconstruction

I believe I mentioned that our street is due to be reconstructed this year, and that I had some issues with their plans.  For the first time, I spoke to the City Council during their meeting tonight on this agenda item.  The meeting started at 6:30 pm, and I just got to speak about 9:30 pm.  I had 3 minutes to get my point across.  I was told my 3 minutes were up right before I said thank you at the end.  Pretty good timing, I'd say.

*               *               *

Good evening.

My wife and I are residents of Xxxxxx Street since 2009 and I wanted to speak tonight because while we agree this part of the street needs reconstruction, some of the data used for planning appears inaccurate and other factors not considered at all.

The data that notes this block of Xxxxxx Street averages 6 vehicles parked overnight and 5 during the day is highly inaccurate.  Since we saw that, my wife and I have been counting at various times of day and found that on weekdays we average 13 vehicles parked on the street overnight and 8 during the day.  These numbers increase significantly on the weekends to 12-15 vehicles parked on the street at any given time.

Per the Parking Exhibit PDF on the city website, Xxxxxx Street is due to have parking on only the north side with just 17 parking spots available.  This is also inaccurate as 3 vehicles will not reasonably fit between any two driveways, and keep in mind that city ordinance requires no parking within 4 feet of a driveway and 2 feet between cars.  This means only 15 parking spots, which is pretty close to 1 spot for every 2 houses on the block.

It’s a pretty long block, so this is problematic for several reasons:

    1. In 2019 you built a canoe slide at the end of our street and it gets used, mostly on weekends, and they arrive in vehicles that need to park somewhere.

    2. For years now on Saturdays a house near the creek is a pickup site for CSA (Community Supported Agriculture) boxes.  So there are many people coming and going, all needing somewhere to park.

    3. Work vehicles for necessary house repairs and maintenance also need to be able to park near the residence where the work is to be done.

    4. But lastly, and I think most importantly, we don’t have reasonable nearby options for parking.

        A. Xxxxxx Street residents already sometimes use our street for overnight overflow parking.

        B. There is no parking on Xxxxxx Avenue.

        C. Xxxxxx Street will likely have the same issues we will because they are due to get even less parking than Xxxxxx Street with this project.

        D. And Xxxxxx Street is hundreds of feet away for most of the houses on this block, and they have their own residents who park there.

Please listen to these concerns and reconsider these plans for a more reasonable and flexible parking solution for our neighborhood.  We love living here and would like to continue to be able to host friends and family now and again - and be able to park close to our home when it’s necessary to park on the street.

Thank you.

                                                                  *               *               *

Good night.

More New Fence

The fence installers left me two pickets from the back fence that they removed in the corner and replaced with new, plus 8 new pickets.  This gave me an idea to build a small section of fence behind the compost bin.  I discussed with neighbor Jane first and asked if I could zip-tie the section to her fence and she was real nice about it.  So, this morning I went and got 2 more fence pickets and 3 cedar 1x3's and this afternoon I put it together and installed it with my wife's help.

If you look close in the picture below you can see a hammock a couple yards over, and it's by a fire pit.  They often have fires when I do and is within sight, so a small section of fence will block that view from our firepit.

And every other direction is our house and the sides of 3 garages with just one open space that by chance had that neighbor standing there when I took the picture below.

I'm satisfied.  This is about as private as we want right now.  In an hour or so I'm going to go out and have the first fire of the year.  Then about an hour after that I'm going to watch a live Megadeth concert from Buenos Aires, Argentina, as I sit by the fire.  It's been a beautiful day out and should be a nice evening.  Cheers, everyone.

New Fence II

Our new cedar fence was installed yesterday with few issues.  In fact, they were done by noon, a couple hours before the daylight very noticeably dimmed due to the partial eclipse we had here. We like the new fence a lot, it looks real good and the back yard feels so much more private now.

I set up three cameras to capture the installation.  Trailcam One just captures pink pictures and video now so was unused.  Trailcam Two was on the side steps pointing down the lot line and was set to take one picture when triggered.  Trailcam Three was strapped to the back steps and was set to take a time lapse with pictures 15 seconds apart.  (Side note: Trailcam Three was bought just a few days ago, the same camera as Trailcam One since I couldn't find another with a forward facing screen and time lapse.  Let's hope Three lasts longer than One did.)  I also put an old Galaxy phone of mine on the back fence to take video of the whole morning.  The crew leader also set up his phone by the back steps to take his own time lapse, and I took pictures with my phone, so that makes 5 cameras covering the action that morning.

When we had the back fence installed late in 2020 I learned that it was good to be there when it happens.  They had plenty of questions and I was there to answer them to get the fence put in the way I wanted.  Again, it was very good that I was here.  One big issue - they weren't told to have the good side facing in (Madison is one of the few cities that lets you do that, otherwise you are required to install the good side facing the neighbors).  So if I had not been here our fence would have been installed backwards.  Tree roots and the back corner were also a bit of an issue, but easily overcome.

Below are the time lapse video from Trailcam Three and a sped up video from the Galaxy.  I couldn't figure out a way to make a video of reasonable length with the over 600 pictures Trailcam Two took, except manually which would take far too long to be worth it.

We got the wood stacked again after work today, so now I just have to have a fire for the first time this year!  Hard to believe, but having a fire will be easier, more comfortable and private now, I think.

If that's not enough, I'll put some pictures of the process that I took with my phone after the break.

Final Fence Prep

The last thing to do before having the fence installed was to move the firewood, and we dumped it to the ground this afternoon.

We put down a tarp with cardboard on top of it to try and prevent any of it tearing up the soft sod, and we just pushed it over.  It fell neater than I expected, so it was just a matter of moving the rack and bringing up the ends of the tarp where we could and covering the whole thing with other tarps, using some logs to hold it all in place.  Then just a quick rake of the lot line and we appear to be ready for the fence installation (tomorrow, as noted in the comments of the last post).  The rain should be mostly over for today, but we may get a little more overnight then a better day tomorrow for the installation, though I expect it to still be pretty muddy.

Now, my back has been an issue for the last few weeks, and this prep for the new fence hasn't helped any.  I don't have much time off at my new job but I'd like to be here when the fence is installed, so I think I will call in tomorrow for my back so I can be here to oversee and answer any questions they may have - and I do remember they had several questions when they did the back fence a few years ago.  It may be stretching the truth just a little bit to call in, but it's not a complete lie and I will feel much better being here to supervise everything.

Google calendar just now reminded me that tomorrow is my 15th blogday, too.  I'm hoping for a smooth fence installation and a better back for my blogday, please!

Fence Delay

It started snowing by 2:00 this afternoon, a heavy, wet, accumulating snow.  It's due to snow through tomorrow and into Thursday morning, per the forecast.

I called the fence place this afternoon to see if they still planned on putting in the fence tomorrow.  I told them I wanted to be there for it and didn't want to take a day off work unnecessarily, so I wanted to know today.  My ultimate response was that they normally look at the weather in the morning before making that decision, but understanding that I wanted to be there and the probability that it would be put off anyway, they rescheduled the installation for Thursday.  Temperatures will hover around or just above freezing so I don't expect too much snow on the ground, but it will certainly be muddy.  And might make the firewood dump more difficult, now tomorrow or maybe early on Thursday.

The drive home from work this afternoon was a bit tricky and slow as the roads were covered and slippery while traffic was ramping up to rush hour.  But work has been going well and I'm becoming more comfortable with my role and responsibilities.  Not unpleasant at all, but still feels just very different for me.

Yesterday And Today II - More Fence Prep

Preparation of the property line for the new fence had stalled since the last post, very much due to weather and my back.  Yesterday I got the call, they want to install it on Wednesday and I thought we'd be ready so Wednesday it is.  As previously planned, new neighbor removed his fence and took most of the dirt away yesterday.

And when I got home this afternoon I grabbed a bucket for a few plants and roots and the garden rake.  I shaped the area as I thought would best bring the yards together, bringing a pile of extra dirt to the middle.  New neighbor came out and took that pile away.  He also took away the timbers that held back the dirt for another project of his.  He was making this easy on me.  We did some more spreading and evening and were both satisfied with the result.

I'm going to call it ready for the new fence, except for the firewood.  That will happen Tuesday evening.

Yesterday And Today

Yesterday I completed getting the bulk of the plant matter out of the strip of the stump area by the fence, 4 five-gallon buckets full.  My back is definitely tight and sore, but I've had it lots worse.  I asked the new neighbors if they needed any free dirt, and they said yes so hopefully they can take most if not all of it for us.  Below is what it looked like when I got done yesterday.

And here it is this afternoon, after several inches of wet snow from about midnight until noon today.

Tomorrow should melt most of the snow that is left, but our weather looks to be pretty wet until the middle of next week.  While this does hamper the preparation for the fence installation, besides agreeing to take away at least some of the dirt the new neighbor also let me know of plans to remove their fence soon, as well.  Hopefully things fall into place in the next week or two, but again, I won't let the fence be installed until we're ready.  I do look forward to that first fire after having the new fence installed and everything else - mostly the firewood - back in order.

But, March will be March, after all.  I forgot to say it last post, but Happy Spring Equinox, everyone.