I wish I kept a consistent format for this, but the important thing is that it is here. Ready for another new roof update? Ready or not, here it is:
10/31, Sunday - I received an email from Matt. He submitted an in-house service request for Jake to complete the remaining items (stated as a taller piece of trim over the porch and to adjust the pitch of the flashing over the garage.) He also said Jake would be reaching out to me directly to coordinate scheduling.
11/4, Wednesday - I received a text from Matt. Jake will call to schedule completion.
11/5, Thursday - I received a text from Julia, not Jake, for him to come out mid-late Friday morning. I replied no, my wife is having surgery so we will be at the hospital, but I will be home Monday.
She replied, no problem, he can be there Wednesday around the same time.
I replied that other than Monday it would have to be 3:30 or later on a weekday or else on a weekend. It's been almost 3 months, trust has eroded and I want to be here for anything done. Thanks for understanding.
She replied back that she would check with the team to see what works.
I then replied to Matt's 10/31 email to state that the other side of the porch roof needs to be looked at as they reused the old flashing and there is a gap between that and the shingles and I just don't know what's underneath. And the water diverter on the garage needs to be longer, not just adjusted. These are things I would have discussed with Jake, but he did not reach out directly nor call, and he's not even the one who texted. I also alluded to expecting a hefty consideration on the final bill for all of this.
11/6, Friday - Julia texted to see if Tuesday at 3:30 would be okay. I said yes, though I may have to leave before 5 to pick up my car that goes in the shop on Monday.
11/9, Monday - Over the weekend I received payment for my supplemental claim on the roof. It was less than half of what salesman Tony said I could expect. I emailed Tony and Matt to point this out.
11/10, Tuesday - I met Jake, the company's 'fixer' or 'cleaner,' basically the back end service technician for the company, and the only one at that. He saw what I saw, and has seen this bad of work before. It was good meeting him and know that he sees it and can fix it. He did not have everything he needed to complete repairs with him in his van, he said he was going off a general note given to him, but assured me he would be in touch and be back later in the week. But while he was here he did alter the angle of the rain diverter on the garage. Good enough, the porch is the important part and I want it to be over.
That's where it stands at this moment. I still expect a good discount for the quality of work, sub-par (to say the least) communication, and length of time (3 months today) it's taking to complete. I have a feeling I may be requesting a meeting with the owner of the company.

































