Dishwasher Conclusion & Tech Support

On Thursday I worked for a couple hours in the morning and was home in plenty of time for the installation window I was given.  Before long, I received a call from the installers.  No, they weren't on their way, they were calling to see if I had the dishwasher delivered to the house because they couldn't find it at the store.  No, it's not here, they said they would look further and call back.  I called the store manager that helped me out last week and left him a message.  This had to get done today.  Soon they called back, they found it under a different sales number, probably the original.  I called and left a message for the manager that they found it, I never did get a call back from him but he may have been looking for my dishwasher!

Soon enough the installers were here.  They asked about the prior one as they were removing it, checked it over, and found that it had been wired incorrectly.  They asked if I wanted them to put it back in or install the new one, I said to just go ahead with the new one.  Installation went smoothly and we finally had our fully functioning dishwasher after weeks of hand washing.  The only thing that bugged me, and I let them know, is that when unboxing the new unit they ripped off a rubber flap that hangs down under the door and behind the kick plate.  They said it was just to try and keep noise down but doesn't really do anything but get in the way.  I expressed my displeasure, but accepted the new unit.  They left and I soon had the first load washing. 

So, this dishwasher saga is complete.  I still don't feel real good about the transaction, but at least I feel good about the product and the large retail establishment.  The installation crews, on the other hand, I don't feel good about.  The first crew installed it incorrectly and the second took a liberty with my product that I did not appreciate.  But it is done.

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What you should see.

Shortly before they arrived to install the dishwasher I initiated contact with Microsoft tech support.  I've mentioned here a few times how a recent (well, before the holidays) Windows update changed my display to darker than it should be and I had no option to make it brighter.  When I restart the computer, I can watch the picture on my lock screen jump from regular to dark as it is starting up.  I've researched online, asked people, and cursed Microsoft under my breath (and aloud) several times.  I just can't fix it.

What I see - There is no brightness control.

I was put in contact with "Bryan," who seemed confidant we could resolve the issue.  He remoted in on the computer, and I watched as he looked at and tried all the things I did.  He did several scans and things that took time, so I was able to go back and forth from the computer to the dishwasher installers in the kitchen.  Scans found nothing.  Drivers did nothing.  Finally we did a full reinstall of Windows 10.  This was going to take a lot of time so Bryan could not stay, but he was confident this would fix it but I was given a number to call with my case number if not.  After the reinstall - nothing changed.  After several hours the computer was exactly as it was before.  Short of buying a new computer I don't know what else to try.

Update!  When I went to look it up again today for writing this, there is now a note on this help screen:


So it seems they are finally acknowledging that it is not there for some users.  But my monitor is already at 100% brightness.  Now what?  I hate to do it, but I think I'll have to call tech support back again...

Our Dishwasher Saga

It was last year, mid-December when I noticed a drip in the basement.  The dishwasher that we bought 5 and a half years prior was leaking.  It was dripping into the utility sink downstairs, which made me wonder how long this had been happening as we would have noticed a wet floor sooner, I would think.  We had a list of other plumbing projects that also needed to be done so we arranged to have a plumber out to the house.  Several projects accomplished that day, but when it came to the dishwasher he found a tiny leak with the water connection and surmised the rest was from having the 'air gap,' what I would call the overflow, for the dishwasher under the sink.  One of the projects was a new kitchen faucet which also entailed placing this thing above the sink and not having a sprayer anymore, so he thought we should have no more issues.  We had more issues.

The drip downstairs continued whenever we ran the dishwasher.  We had the plumber out again to complete adding a gas line for a new gas range we want to get, so I had him get down in there and confirm where the leak was coming from.  It was coming from the middle of the bottom of the dishwasher.  I had to call the large retail establishment to get a dishwasher repair guy to come out, and I knew it wasn't going to be good.  Keep in mind, several weeks had passed and it would be at least another until the repair man would be out, that was on January 12.  He got right in there and came up saying we had the worst case scenario.  The bill he put together to fix it was almost as much as the dishwasher cost when we bought it.  We declined the repair and received a coupon that coupled with the estimate would give us 10 percent off a brand new one.  He then shared his opinions and gave some advice that we did follow when purchasing a new one a few days later from this large retail establishment's website.  I've linked to it before, here is what we got.  Part of our decision was that it also included a $150 rebate from the manufacturer as long as it was bought within a short date window and installed.  It would be about 3 weeks before it would be available and a couple days then before it could be installed, on February 8, well within those dates.

On installation day I had taken off from work and they arrived earlier than expected.  I was happy I could get this taken care of and have the rest of the day for whatever I wanted.  But that didn't happen.  Everything seemed to be going well, the old one out and the new one in, but when he went to test it there was no power to the machine.  He told me he noticed something about the electrical box on the unit was, well, off a bit, but he popped it back in and thought all was well.  He told me it was a manufacturer defect and I should call the store to have it exchanged for a new one.  He specifically said not to let them try to send a repair man out but to get a new replacement unit.  They said their notes would also say this, so the installers then went on their way and I had to get this resolved.  Certainly not the free afternoon I thought I would have.

I started by calling the store, as the installers told me to, but as I bought it online I was transferred to their online phone line, linked halfway across the world.  I had to first explain what happened to try to get this resolved without costing us more money.  I would bring up the rebate, and get transferred.  Start all over with another, and get transferred.  This happened several times until I got rather upset and let the current thickly-accented agent know it, and got disconnected.

Now I was hot.  I had a thousand dollar paper weight in my kitchen and I wanted this corrected - and now.  I gathered up what I had, printed out my email receipt, and headed to the local store for this large retail establishment.  At the store I headed to the large appliance department, and after waiting patiently for a bit was able to request to speak to a manager.  I let the manager know what happened and my luck with their online sales customer support.  Also my concerns about the rebate and other discount if they process this as I expected they wanted to.  He looked at what I had, asked a few questions, and called their online sales phone line.  This was now funny for me.  He repeatedly explained my situation, who he was, and asked not to be transferred yet he was transferred several times.  Finally he got frustrated, hung up abruptly and said he was going to the office to see if they had a different phone number or something.  I waited patiently in the department, silently happy that he fared as well as I did with their phone services.

Eventually, after about 20 minutes or so, he came back out.  He handed me my papers I brought, a very long receipt, and $150 in cash!  He was able to find and access the online purchase and did some dodgy work with the numbers to make it even up for me.  They would be calling me the next day to schedule the installation of the replacement.  He, as the store, couldn't do anything about the manufacturer's rebate, thus the cash.  I was shocked.

He made it right.  I don't know how he'll put this in the books, but he made it right for me, the customer.  I didn't expect this outcome - I expected to be screwed, but I was very happy and surprised and thanked him greatly.  I even took his card, if the next installation goes smoothly I will write him an email to let him know and to thank him again.

The new replacement dishwasher is scheduled to be installed during this coming week.  I don't foresee another issue, but if there is you can be sure you'll hear about it here.

Latest LIVE Listening Pleasure - Marilyn Manson

It's no secret that I turned 50 last September.  Perhaps it was a small midlife crisis, but in October I bought tickets for Marilyn Manson.  I'd been thinking that it's been so long since I regularly went to see bands live that I ought to get out and do it while I can, so I saw the upcoming show and bought the tickets.  With the tickets in hand I would be forced to get myself out into the world again - and it worked.  Now, in the days prior to the show I would have gladly sold them, but I didn't know anyone to sell them to and I couldn't even find a friend willing or available to go with me.  My wife wasn't very excited about it, but she did accompany me to the show.  It was actually pretty fun and I had a good time, now there are more shows coming up soon and I kinda want to go.

I took some pictures inside the Orpheum Theater to capture all the decor you see in these older places and Google stitched them up for me again:




There was no opening band, but an opening DJ - Amazonica.  Well, it cuts down on tour expenses, I guess.  There was no way I wanted to be there for a DJ so we, and many others, waited to show up until that was done.  We had seats in the front row of the third section of the balcony.  Really pretty good seats with a view down to the stage, see picture above.

I've never been the hugest Marilyn Manson fan, but he's always been on my radar and I've liked him more and listened to him more the last decade or so.  And I do have the latest CD and have listened to it enough to know all the new songs he played, including Kill4Me.

Marilyn Manson - Kill4Me


He broke his leg last year, the guns stage prop fell on him, so he still uses a motorized chair on stage but has been able to get around more and more in a walking boot recently, judging from the concert videos I watched leading up to the show.  There's been a few singers with leg injuries in recent memory, I guess the Dave Grohl/Axl Rose chair was too big for Marilyn's stages on this tour.  I was at least vaguely familiar with most of the songs, and knew the latest ones the best as that is what I've heard more.  And he has some songs and choruses that are really pretty easy to sing along with, including another new one below, Say10.

Marilyn Manson - Say10


The show seemed to end prematurely.  He did not play an encore staple, The Beautiful People, but ended with The Nobodies.  A couple songs less than he's played on other recent dates, so the length of the show was a bit of a disappointment.  Earlier in the show he did seem to be bothered by the lack of energy from the crowd.  I believe it sold out, but it was 15ºF outside and probably everyone worked hard all day.  That would be my excuse, anyway.

Last night I uploaded these videos shortly after I got home and they were in double digit views before I dragged myself to bed - even a rare comment.  Interesting.  I just now took a look and couldn't find any others on YouTube from this show, but they may show up in the coming days.  These are the only two full songs that I recorded.  Though I love watching the full concert videos on the computer I'm not willing to sacrifice my concert experience to do nothing but record, yet for me it is nice to have one or two videos of my own from the shows I see.

Next:  Sabaton and Kreator are coming on February 24; Alice Cooper is coming on March 14, and I already have tickets for the Harp Twins on March 24.  We'll see if I can get myself to get out some more before I get too old.  Stay tuned!

Previous LLP Posts...
LLP 1 - Pain
LLP 2 - Nightwish
LLP 3 - Die Antwoord
LLP 4 - Pain part 2
LLP 5 - Andrew Bird LIVE
LLP 6 - Nightwish part 2
LLP 7 - Paramore
LLP 8 - Newsted
LLP 9 - U.D.O. LIVE
LLP 10 - Nightwish Imaginaerum Movie
LLP 11 - Kiss
LLP 12 - Rick Springfield
LLP 13 - Hyrax
LLP 14 - In This Moment
LLP 15 - Faster Pussycat LIVE
LLP 16 - Sebastian Bach
LLP 17 - Cradle Of Thorns
LLP 18 - Amaranthe
LLP 19 - Lindemann
LLP 20 - Halestorm
LLP 21 - Garbage LIVE
LLP 22 - Arcade
LLP 23 - Nightwish LIVE
LLP 24 - Ace Frehley
LLP 25 - Darkc3ll
LLP 26 - Dementia
LLP 27 - Rammstein
LLP 28 - Marilyn Manson LIVE

January This-And-Thats

January is here and so are we.  Winter is not the end of times, just the end of warm times.  That's not even true - as I type it is over 40ºF outside.  All the snow we got earlier in the week is in the process of melting away.  Temporarily, I'm sure.  Well, enough small talk, time to type and see what happens!

• I have back issues.  I've had two surgeries on my lower back so far and at this rate there's at least one more in my future.  I do my exercises every morning but I still have days where I just don't want to move - or sit still, nothing is comfortable.  Recently it has been very uncomfortable and I've missed some work.  All I can do is keep on carrying on and try to keep it as best I can, until I can't.  Everybody has something and this is the monkey on my back, so to speak.  Sigh.
• Before the holidays I noticed a little leak downstairs when we ran the dishwasher.  It took some time, but the problem was finally diagnosed and it was not good.  The repair would cost almost as much as we spent on the dishwasher less than 6 years ago.  We didn't even consider repairing it and ordered a new one, hopefully a better one.  We took some advice from the repairman and have the new dishwasher ordered for delivery and installation in a few weeks.  The leak is too bad to run the current dishwasher anymore so until the new one is installed we have to hand wash everything.  Good times.  First world problem, right?
• When I was off work the other day I thought I would run past Ella's Deli right when they opened at 11 am.  I was thinking I could get some pictures before they got busy.  I grossly underestimated the local sentiment for the restaurant.  When I drove over I went straight past as the parking lot was full and they were lined up out to the street waiting to get in.  I was hoping to stop one last time before they close for good tomorrow, but I'm not willing to fight the crowds to do it.  I'll cherish the memories I have of this Madison institution - and there's tons of pictures already on google images.

I guess I can't think of much more to say right now, so just a short one.  Tonight we are going out to dinner, celebrating my wife's birthday at another great local restaurant, Cafe La Bellitalia.  Probably the best Italian restaurant that we've found in the area.  Just with friends Terry and Becky this year.  I'm understanding more how a winter birthday is unfortunate, and it happens every single year.  I must admit, summer birthdays seem more fun.  No matter what, it's still your birthday.  Happy birthday, Kate!

First Significant Snowfall 2018

We got our first significant snowfall for the season today.  Prior to this we'd only had a few snowfalls of an inch or two, and as of yesterday we had no snow cover left on the ground at all.  Yesterday afternoon it started with a few flurries, it was a light layer by bedtime, and we woke up to several inches this morning.  It has continued to snow much of the day today and as of now we have a snow shower stuck overhead that just keeps dumping on us.

This picture was taken about a half hour ago, before it got too dark out.  I had gotten home and (after several tries) fired up the snow thrower and spent the next half hour clearing the driveway and walks.  I hadn't had to do that since last year - and I do not miss it.  When all is said and done we were projected to be in the 5-6 inch range, and that may be about right as long as it finishes sometime soon tonight.

Not a whole lot has been happening otherwise.  We've had dishwasher issues, but I may write about that later after the (expensive) new one is delivered in a few weeks or just include the topic in a future This-And-Thats post.  Ella's Deli is slated to close after 42 years on or about January 21st.  I've posted about this local landmark restaurant before, and we hope to get there some night this week before it closes for good.  It's a very interesting place, and (summer) walking distance from home.  I don't want to jinx myself, but it would be nice to get there for dinner this week and take some good pictures to share before it fades into Madison history.

Lake Monona Ice Views - Revisited

Three weeks ago I pulled off to take some pictures of the Lake Monona ice during a beautiful late fall day with temperatures above freezing, link here.  Since then the weather has turned a bit even before the season officially changed to winter.  We've been in a deep freeze, nothing we can't deal with and not as cold as we've seen at its worst, but for a full two weeks now our low temperatures have gotten below 0ºF every night with highs in the single digits and maybe the teens if we got lucky.  That's a lot of cold weather.

These were taken from the same place I stopped 3 weeks ago, the site of the Olbrich Biergarten.   Since then we've had a few light snowfalls, aside from the cold Canadian air that keeps diving south.  The temperature at this time today is about 5ºF (-15ºC).

Facing off to the left, south, there is no longer any open water and no water fowl in sight.


We have frost forming on the concrete in a top corner of the basement, the humidifier is on maximum, and we've been cheating the thermostat higher than set every day, but overall there's been few issues for us personally, due to the cold.

As I turn to my right you start to see all the ice fisherman that have taken up residence on this part of the lake.


Across the city there have been water mains freezing every day, pavement has buckled due to the cold on the highways causing multi-car accidents, and at least 3 local deaths due to the cold.

Again with the ice fisherman, the isthmus in the background.


The good news is that starting tomorrow we get warmer, back up to where we should be normally and even a little more. Highs this coming week are expected to be around the freezing mark, 32ºF (0ºC), thankfully.

I'll finish with the usual, a view of the State Capitol on the downtown isthmus.


Wherever you are I hope you are keeping warm!  A few more shots after the break:

Happy New Year 2018

While we've had only a few light snowfalls so far the winter temperatures have sure arrived.  We've been hanging out in the single digits below and above 0ºF for some time with no end in sight yet.  On Wednesday Lake Mendota, the largest of the local lakes, officially froze over, helped by this cold snap and light winds.  Much earlier than I expected, and some years it never completely freezes over.

The cold weather will not be friendly to new year revelers out and about tonight.  We won't be leaving the house tonight, but we will be having a few friends over to keep us up until midnight.  Nothing fancy, though my wife will be putting in some work on the food.  I've asked her to not try to do so much, but she enjoys cooking and trying new dishes.  Who am I to complain?

Happy New Year to you all.  The ones I read, the ones I love, all my friends and all of you who take the time to read me.  Whether you comment or not, I can see you're there.  Thank you.

Merry Christmas 2017

I woke up late this morning to discover snow outside.  We'd been getting, and continue to get, a steady light snowfall that was supposed to miss us south and east this morning.  It is also overcast, though this picture looks very dark.  I used a filter to try and  lighten it a bit.  My display is still darker than it should be (and I have no idea how to correct it) so it's hard for me to judge.

It's not a lot of snow, just a layer of dry, powdery stuff, but I'm sure it will make many people happy to have a white Christmas.

Happy Holidays, everyone!

Happy Solstice!

The Winter Solstice officially arrived at 10:28 this morning here.  Finally, the days get longer from here on!  We have a 4 day weekend here, through Christmas, then back at it until the new year holiday.  I plan to relish every minute away from everything else, and have fun with the times I'm out!



The Harp Twins are playing at the Stoughton Opera House on March 24, 2018.  I would actually like to see their performance, and at 15 bucks a seat I think I may try to get tickets.

Lake Monona Ice Views

I've noticed the ice on the lake the last couple weeks as I drive to and from work and I'd been thinking of stopping to take a few pictures.  Well, today as I was running errands I took advantage of the beautiful weather - sunny and above freezing - to stop for a few minutes and actually do it.  This is Lake Monona from Olbrich Park, where the Olbrich Biergarten was opened late this last summer.  The migrating water fowl, possibly including a population of trumpeter swans that I'm told is in the area, can be seen in the distance here if you look close, where the ice meets open water.




And to my right as I stood is again a beautifully framed view of the downtown isthmus and our picturesque capitol building.  I like this picture enough I've made this my background on our computer.




The ice closest to shore is mostly rough from being broken and refrozen, with the water spray freezing on the rocky shore making another nice photo opportunity.  I'm not a total stranger to being out on the ice, but it is much too early to trust it.  At least one overeager ice fisherman has already had to be pulled from the lake.



A zoomed in view to the left may provide a better indication of all the water fowl out on the edge of the ice.  Their noise actually made a quite a dull roar from where I was standing.  The Madison lakes are a popular spot on waterfowl migration routes.



And another zoomed in view of the downtown isthmus area that shows the transition from the broken/refrozen ice, to the ice sheet and then open water.  It's too early to say if the lakes will fully freeze over this winter or not.  On the left you will see the Monona Terrace convention center, a bike destination over the summer, and to the right that bit of green you see is the copper top of the Barrymore Theater, also pictured in my last Atwoodfest post.






You may also click on the pictures to see them full size on Flickr.

On a side note, this last week or so Windows had two updates that took some time to install and ever since then my display is darker than normal.  My new monitor is and has been at 100% brightness, but in my windows display settings there is no longer the choice to change the brightness.  I've tried everything I know to do to remedy this, to no avail.  Anyone have any ideas?